Talk It Up!

Habits of speech are second nature. By paying close attention to our own, we can improve the reactions of our staff and colleagues.

For some reason, it seems to be easier to speak in negative terms, rather than positive ones. "But" is a popular word in the English language that conveys obstructive and negative meanings, regardles of our intent.

Often we use it merely to distiguish one part of a thought from another. For example, we might think of empowering a staff member with this instruction, "Go ahead with your idea, but don't spend too much time on it." While the second part of the sentence is intended as cautionary guidance, the negative language undermines confidence.

Rephrasing the instruction in positive language maintains the meaning and reinforces the empowerment: "Go ahead with your idea, keeping in mind we need the results by Thursday afternoon." Often, as in this example, rephrasing in positive language actually conveys more information, which means our intent will be well understood.